Frequently asked questions
How can I contact customer service?
Email us anytime at leoactive.fit@gmail.com. Responses are sent within 24–48 hours.
Do you offer discount codes?
We occasionally offer sales and exclusive discount codes through email and social media.
Will items restock?
Some items will restock, while others are limited-edition. Follow us on social media and join our email list for updates.
How do I care for my L.E.O Active pieces?
- Wash on delicate or cold
- Use mild detergent
- Air dry
- Avoid high heat and fabric softeners
This helps preserve the fabric and stretch.
What size should I order?
If you're between sizes, we recommend sizing up for a more comfortable fit.
What if my item arrives damaged or incorrect?
Email us within 48 hours with photos, and we'll resolve it right away.
Do you offer exchanges?
Yes, we offer exchanges within 14 days if the item is still in stock.
What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and in original condition with tags attached. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Can I change or cancel my order?
If your order hasn't shipped yet, we can help make changes. Email us as soon as possible at leoactive.fit@gmail.com.
Do you offer international shipping?
Not yet, but it's coming soon.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We work quickly to process and ship your order as soon as possible. Once your order has shipped, you will receive a confirmation email with tracking information.
Due to items being produced and shipped from outside the country, please allow 14–17 business days for delivery. Delivery times may vary depending on your location and customs processing.
How long does shipping take?
All orders are processed within 2–5 business days once received. Products are sourced from overseas suppliers, and shipping from the supplier can take 14–17 business days.